At Avato, our Professional Services and Support teams provide the strategic insight, hands-on expertise, and global support needed to help enterprises unlock the full value of their data and accelerate toward Collective Intelligence (CI).
Avato’s Professional Services organization is made up of seasoned industry professionals with decades of experience driving enterprise-scale transformation. From large-scale data consolidations and legacy system modernizations to cloud migrations and platform integrations, our experts have led some of the most complex digital initiatives in the market.
Today, we help forward-thinking CIOs and technology leaders navigate the growing demand for AI and CI-powered operations by delivering data correlation strategies, platform alignment, and cross-functional enablement.
The Enterprise Data & Collective Intelligence (CI) Readiness Assessment is often the first step in our clients' journey. This strategic consulting engagement equips CIOs and their teams to evaluate their current data ecosystem and readiness to implement unified intelligence strategies.
Evaluate how well data is unified, accessible, and actionable across departments and systems.
Assess the ability of your IT architecture to support AI, real-time intelligence, and collaborative workflows.
Review data governance, stewardship practices, and cultural readiness for intelligence-driven decision-making.
Identify high-impact use cases where shared intelligence can unlock business acceleration.
Accelerated Cross-Functional CollaborationBreak down silos and enable real-time, insight-driven teamwork across departments. |
|
Stronger Data-to-Insight LifecycleMove from raw data to actionable intelligence with clarity, speed, and purpose. |
|
Unified AI & CI Strategy EnablementEstablish the data and governance foundations for scalable, integrated AI and CI adoption. |
|
Informed Technology InvestmentGain visibility into where to invest in platforms, integrations, and infrastructure to maximize ROI. |
|
Tailored Readiness RoadmapReceive a strategic roadmap outlining your path to a smarter, more adaptive, and intelligence-driven enterprise. |
Avato delivers consistent, high-quality support through a 24/7 global model that’s built to scale with your business.
Whether through proactive support or real-time troubleshooting, we help ensure uninterrupted operations and faster issue resolution.
Skilled engineers provide deep technical expertise and fast resolution for complex issues.
24/7 global coverage ensures that support is always within reach, no matter your time zone.
Engage through your preferred channel—phone, email, live chat, or social platforms.
Access a robust knowledge base, community forums, and AI-powered chat tools for instant answers.
Issues are triaged and escalated based on severity, ensuring critical problems are resolved quickly.
Designed to flex and respond to peak demand—before, during, and after major releases or upgrades.
All support interactions are secured to maintain confidentiality and data protection.
Regionalized support ensures cultural understanding and time zone responsiveness.
Regular reviews and feedback loops fuel ongoing enhancements to the support experience.
~ John Johnstone, Manager, OSME Pacific, PSPC, Canadian Federal Government
- Tony LeBlanc, BC Provincial Health Services Authority
