Avato Systems Inc. (“Avato,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, interact with our forms, or use our online services.
What we do: Avato licenses software for customers to run within their own environments. We do not currently offer our product as a hosted SaaS. We provide online services to download and update software and to communicate with customers.
Information We Collect
We collect the following categories of information:
Contact Information: First name, last name, and company email collected via embedded HubSpot forms and Calendly booking forms.
Usage/Technical Information: IP address, browser type, referral source, and other standard web log data captured by our servers.
Account & Session Data: Cookies used for session management when you create and log into a user account on our system.
Profile Information: When you create or update a profile in our online software distribution system, we collect required fields such as First Name, Last Name, Organization, Title, and Country. You may also optionally provide or update additional fields such as Office Phone, Mobile, Website, and LinkedIn profile link. This profile information is stored and managed in HubSpot on our behalf.
Billing & Account Information: We store customer account and billing information in secure third-party systems that support our financial and operational processes. These providers process data on our behalf in accordance with applicable data protection laws.
How We Use Information
Provide requested resources and services (e.g., downloads, updates, responses to inquiries).
Operate, maintain, and improve our website and online services.
Send marketing communications only where you have opted in and provided consent.
Analyze website usage to improve performance and user experience.
Maintain and manage your user profile, including allowing you to update or delete optional profile fields directly from your account settings.
We do not sell or rent personal information.
How We Share Information
We share information only with trusted service providers that process data on our behalf for the purposes described above:
HubSpot: CRM, forms, and email communications.
Google Analytics: Website traffic and performance analytics.
Calendly: Meeting scheduling.
These providers use your information in accordance with their own privacy policies and our instructions. We may also disclose information if required by law or to protect our rights or the rights of others.
Cookies & Analytics
We use cookies and similar technologies to operate our website and understand usage.
Analytics cookies: Set by Google Analytics and HubSpot to help us understand how visitors use the site.
Scheduling cookies: Calendly may set cookies to enable booking functionality.
Note: Third-party providers (Google, HubSpot, Calendly) may set their own cookies. You can control cookies through your browser settings and, where available, via cookie banners or preferences on our site.
Data Storage & Transfers
Where data is stored: Our servers are located in Canada.
Cross-border processing: Some data may be processed by service providers in the United States or other jurisdictions.
EU/UK visitors: If applicable, we rely on appropriate safeguards (such as standard contractual clauses) for transfers outside your jurisdiction, where required by law.
Your Choices & Rights
Marketing preferences: You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.
Access, correction, deletion: You may request access to, correction of, or deletion of your personal information by contacting us (see Contact Us).
Regional rights: If you are located in the EU/UK or other jurisdictions with data protection laws, you may have additional rights such as the right to restrict processing or data portability.
“Do Not Sell or Share” (U.S.): We do not sell personal information and do not share it for cross-context behavioral advertising.
Profile management: If you maintain a profile in our online software distribution system, you may update required fields (First Name, Last Name, Organization, Title, Country) and modify or remove optional fields (Office Phone, Mobile, Website, LinkedIn) directly from your account settings. Updates made in your profile are reflected in our CRM (HubSpot).
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Optional profile fields (such as Office Phone, Mobile, Website, and LinkedIn) can be updated or deleted by you at any time from your account settings. When deleted, this information is removed from our active records in HubSpot.
Security
We apply technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Children’s Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.
Contact Us
Avato Systems Inc.
1021 West Hastings Street, 9th Floor
Vancouver, BC, Canada V6E 0C3
Email: privacy@avato.co
This Privacy Policy applies to our website and related online services for licensing, downloads, and communications. It does not govern customer environments where Avato software is deployed, as those environments are operated by our customers.
We use cookies and similar technologies to improve your experience, analyze site traffic, and for marketing with your consent. By continuing to use this site, you agree to our
Privacy Policy.
